Delivery is free on all orders across the United Kingdom and Ireland. There is no minimum spend.

We process and dispatch orders within 1 to 3 business days. Delivery then usually takes a further 2 to 5 business days.

You'll receive an email with your tracking number as soon as your order leaves our fulfilment centre.

Orders are delivered by Royal Mail, with tracking included as standard.

Yes. You have 30 days from the date of delivery to request a return.

Items need to be unworn, unwashed and in their original condition with tags attached. Email support@ivy-charlotte.com with your order number and we'll send you the return instructions.

Once your return has been received and inspected, approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may take a little longer to show the funds.

Please contact us within 7 days of delivery at support@ivy-charlotte.com. Include your order number, a short description of the issue and clear photos, and we'll put it right.

The more pieces you buy, the more you save. Buy 2 items for 15% off, 3 items for 20% off, or 4 or more items for 25% off.

The discount is applied automatically at checkout and works across all Ivy Charlotte collections. There's no code to enter.

Get in touch as soon as you can at support@ivy-charlotte.com. Orders can only be cancelled before they've been processed by our warehouse, so the sooner you contact us the better.