FREQUENTLY ASKED QUESTIONS
Answer to all your questions!
Free premium shipping
All orders ship free with Canada Post. Your order will be processed within 1 business day and delivered as quickly as possible with full tracking.
Returns
We offer a 30-day return guarantee. If you're not satisfied with your purchase for any reason, simply contact us and we'll arrange a hassle-free return.
Size
Each product page includes a detailed size guide. If you're between sizes or unsure, feel free to contact us and we'll happily help you choose the perfect fit.
Need more help?
Contact our customer service team at support@ivy-charlotte.com. We're available Monday to Sunday, 9:00 AM to 5:00 PM EST. Average response time is within 12-24 business hours.
Always free shipping with Track & Trace with Canada Post
Always available within 24 hours response
Easy returns within 30 days
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